FAQ's

Frequently Asked Questions

How do I care for my Wish U Were Here Doll?

Please see the 'Care Instruction" page

How do I send my photo to you?

Please email your high resolution photo to hello@wishuwereheredolls.com.au

If asked please send as an ‘original' or 'large' attachment so that it is a bigger file and therefore a better image

What type of photo do I need?

Your photo should be full length with arms by the side and no cut off feet for the best results on the doll shape. I understand sometimes that is not possible and I can do waist up etc dependent on the photo

All photos need to be high resolution to ensure the best quality when they are enlarged

Please take into consideration lighting when you take the photo, especially in regards to shadows on faces etc

The only editing I do is removing the background and enlarging the image

Please ensure you are happy with the quality of your photo.

How long will it take for my doll to be made?

Current turnaround time is 5 to 7 business days, although at busy times this may increase

What are the terms and condition?

Photos must be received within 12 weeks of purchase. After this time your order will be void and no refund given

How is my doll made?

Dolls are printed using a dye sublimation technique where the fabric to dyed. Your doll will have interfacing included to prevent the stuffing sneaking out through the fabric over time.